Technical Customer Support Specialist | Mitarbeiter:in im technischen Kundensupport (m/w/d)

Job Summary

Join a leading solar energy provider within the EnBW Group, actively contributing to the energy transition as a Technical Customer Support Specialist in Steinhagen. This full-time role involves managing technical support tickets for existing customers, ensuring the reliable operation of their photovoltaic (PV) systems. Day-to-day tasks include analyzing system malfunctions, diagnosing errors remotely, and developing sustainable, creative solutions. You will collaborate closely with technical departments on complex issues, clearly communicating technical information to customers via phone and writing, and meticulously documenting all actions in the ticketing system. The ideal candidate possesses an electro-technical background, experience with PV installation or maintenance, or strong technical aptitude, coupled with excellent communication skills and a solution-oriented mindset to enhance support processes and maintain the technical knowledge base.