PV Technical Support Specialist (Internal) | Elektroniker:in für den technischen Innendienst Photovoltaik (m/w/d)

Job Summary

This pivotal role as a PV Technical Support Specialist involves acting as a crucial interface between sales, installation teams, and customers to ensure the smooth technical implementation of photovoltaic projects. Day-to-day responsibilities include reviewing incoming orders for technical feasibility and completeness, proactively securing missing technical details from partners, and providing essential technical support to ongoing construction sites via telephone coordination. The specialist will also handle customer inquiries, process complaints, and potentially create offers, always maintaining a solution-oriented approach. A key part of the job involves ensuring complete and traceable documentation, contributing to the development of internal processes, and analyzing complaint data to continuously improve service quality. The ideal candidate holds a completed qualification as an Electrician or Electronics Technician, preferably with prior experience in PV installation or maintenance, and demonstrates strong communication and problem-solving skills to thrive in this innovative environment dedicated to the energy transition.