Customer Success Manager for Linux & Hardware | Customer Success Manager für Linux & Hardware (m/w/d)

Job Summary

This role is for a dedicated Customer Success Manager who will be the front line for TUXEDO Computers' clients, specializing in Linux and custom hardware solutions. You will guide customers through the process of adopting Linux systems, offering support via phone, email, and chat. A core part of the job involves listening carefully to customer needs, troubleshooting issues related to Linux setup and configuration, and translating complex technical problems into actionable items for the engineering team. Success requires a strong passion for service, excellent communication skills, and practical experience with Linux systems and open-source concepts. The position offers the chance to work in a fast-paced environment with flat hierarchies, contribute to the development of a free and open-source ecosystem, and benefit from hybrid work options and continuous professional development.