IT Operations Manager | IT Operations Manager (m/w/d)

Job Summary

This role involves leading the daily operational business processes within the Infrastructure Management department at the University Hospital Jena. The IT Operations Manager will hold primary responsibility for service management across three operational infrastructure teams, focusing on optimizing service processes, fostering a supportive work environment, and motivating team members in a time-critical setting. Key responsibilities include monitoring operational metrics, analyzing performance data to ensure agreed-upon service quality, and coordinating ITIL-compliant process management, including ticket systems and escalation support. The ideal candidate requires proven experience (minimum 5 years) in IT infrastructure operations, strong technical knowledge across server, storage, network, and IT security domains, and expertise in Enterprise Service Management tools. Success in this position hinges on excellent communication, stakeholder management, strategic thinking, and a commitment to continuous service improvement and efficient cross-team coordination.