Administrative Assistant, International Healthcare Management | SACHBEARBEITUNG (m/w/d) VERSORGUNGSMANAGEMENT - AUSLAND

Job Summary

This role involves processing international healthcare claims and managing reciprocal healthcare agreements for clients who have received medical services abroad. The successful candidate will be responsible for reviewing and processing cost reimbursement applications, handling mutual assistance cases under EU regulations and bilateral agreements, primarily through the EESSI system, and ensuring timely billing with the German Liaison Office for International Health Insurance (DVKA). The position also includes maintaining client records, verifying eligibility for family members living abroad, and providing competent, friendly advice to clients via phone and in writing. Strong collaboration with internal and external partners is crucial to ensure smooth case processing.