IT 1st and 2nd Level Support Specialist | IT 1st- und 2nd-Level-Support (m/w/d) - München

Job Summary

This role involves providing essential 1st and 2nd Level IT support, both remotely and on-site, for internal users within an innovative creative industry firm specializing in design and marketing concepts. Key daily responsibilities include setting up and managing workstations (hardware, software, network access), administering user accounts and access rights using tools like Active Directory and Microsoft 365, and assisting with system rollouts and updates. The specialist will also be responsible for documenting incidents and solutions within a ticketing system and contributing to the continuous improvement of IT support processes. The ideal candidate must have a completed IT qualification, strong German and English skills, and experience with Windows/Linux environments, ticketing systems, and remote tools. This is an attractive, permanent position offering flexible hours, modern IT equipment, and opportunities for professional development in Munich.