IT Support Specialist / IT Customer Consultant | IT-Support / IT-Kundenberater (m/w/d)

Job Summary

This role seeks an ambitious IT Support Specialist and Customer Consultant to join a leading European technology services platform, focusing on delivering high-quality technical assistance. The core responsibilities include providing comprehensive 1st and 2nd level technical support to customers and partners, conducting detailed error analyses, assisting with system configurations, and meticulously documenting all service cases. You will serve as a crucial interface, collaborating closely with 3rd level support and development teams for resolving complex issues. The position requires strong communication skills, as interaction is conducted fluently in both German and English via phone, email, and remote access. The ideal candidate must possess a completed qualification, such as an IT Specialist degree, coupled with professional experience in the IT environment, particularly focusing on network and communication technology. This role offers an unlimited contract, opportunities for professional development, and significant flexibility through mobile working options.