IT Support Specialist (1st/2nd Level) | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd level IT support, acting as the primary point of contact for users experiencing technical difficulties. Day-to-day responsibilities include receiving and logging inquiries and disruption reports via telephone, email, and in-person interactions. The specialist is tasked with analyzing and classifying incoming IT disturbances, documenting them meticulously within a ticketing system, and ensuring comprehensive follow-up until resolution is achieved. Furthermore, the role requires the installation of new hardware and software for users on-site and providing general assistance with all IT-related user questions. The ideal candidate must hold completed vocational training in the IT sector, demonstrate good knowledge of standard operating systems (Windows 10/11, MAC OS X), and be proficient in MS Office/Microsoft 365 products. Experience with professional ticketing systems is mandatory, alongside strong service orientation and team spirit. This position offers a permanent contract with the potential for direct placement.