Onsite Support Specialist | Mitarbeiter im Onsite Support (m/w/d) - 51025-12-HEL

BFI Informationssysteme GmbH

Helmstedt, Niedersachsen, Deutschland
Published Oct 16, 2025
Full-time
No information

Job Summary

This role requires a dedicated Onsite Support Specialist to manage and maintain the IT infrastructure for clients, primarily located in Helmstedt. Day-to-day responsibilities include performing comprehensive onsite hardware and software support, setting up and configuring new IT workstations, and providing essential instruction to end-users on new systems and mobile devices. A core function involves advanced troubleshooting and resolution of technical issues related to desktops, notebooks, printers, media technology, and network components. You will also be responsible for hardware asset management, including inventory control and documentation of all activities within ticketing systems. The ideal candidate must possess a completed IT qualification or comparable professional experience, strong troubleshooting skills, and familiarity with current Microsoft products. This position is attractive as it offers the chance to gain valuable experience in complex project environments, providing a stable salary and opportunities for professional development.

Required Skills

Education

Completed professional IT training (e.g., IT Specialist for System Integration, IT Systems Management Assistant) or comparable qualification.

Experience

  • Several years of professional experience in IT support
  • Professional experience in user or onsite support
  • Experience in troubleshooting desktops, notebooks, and peripheral devices

Languages

German (Fluent)

Additional

  • Class B driving license