Technical Customer Service Agent | Agenten Technischer Service 1 (m/w/d)

Job Summary

This role involves joining the technical customer service team for DHL Group's Post & Parcel division in Frankfurt. The primary focus is managing and resolving written and telephone-based incident reports (Incidents) and service requests related to IT applications, ensuring strict adherence to predefined standards and processes. Day-to-day tasks include analyzing technical issues, developing and implementing solutions, and escalating complex problems to specialized service providers or departments. Candidates should possess strong analytical skills and a passion for solving technical challenges while interacting with people. A key responsibility is actively contributing to the continuous improvement of process quality and maintaining up-to-date technical expertise. The ideal candidate is highly reliable, adaptable, customer-focused, and comfortable with concepts like SQL, Oracle, IP addresses, and ports, demonstrating a solid foundation in IT support and troubleshooting.