Technical Service Agent 1 | Agenten Technischer Service 1 (m/w/d)

Job Summary

This role involves providing essential technical customer support for IT applications within the Post & Parcel division of DHL Group, operating from locations in Frankfurt or Fürth. The agent will handle simple fault reports and change requests, both written and telephonic, ensuring compliance with established standards, processes, and Service Level Agreements (SLAs). Key responsibilities include analyzing customer fault reports, developing solutions, and collaborating with various technical departments like 2nd Level Support and Development. The ideal candidate is helpful, reliable, and enjoys customer interaction, possessing completed vocational training and initial professional experience. Experience with hardware, software, and Microsoft Office is highly desirable, alongside strong communication and teamwork skills. This is a secure, full-time or part-time position offering competitive hourly wages and comprehensive benefits, making it an attractive opportunity for service-oriented professionals.