IT Support Specialist 1st and 2nd Level | IT-Supporter 1st & 2nd Level (m/w/d)

Job Summary

This role is ideal for an ambitious IT professional, whether an entry-level candidate or an experienced specialist, looking to ensure seamless IT operations for clients. You will be responsible for the daily operational flow, handling the classification and dispatching of incoming support tickets, and resolving issues, change requests, and incidents. Key tasks include installing and managing various workplace equipment such as client PCs, phones, and printers, managing Active Directory, and performing hardware and software installations, configurations, and upgrades. The successful candidate will act as the primary communication interface between end-users and higher-level support teams, and assist with various IT project topics. Qualifications include a relevant IT specialization degree and a service-oriented approach, coupled with knowledge of Microsoft products and IT network technology, making this a crucial role in delivering next-level technology solutions.