Technical Support Specialist - Service Hotline | Techniker - Service Hotline (m/w/d)

Job Summary

This role is a crucial Technical Support Specialist position focusing on providing remote assistance to international customers across Europe, Russia, Africa, and India. The specialist will manage the entire lifecycle of customer inquiries, from initial phone intake to ticket resolution, ensuring efficient closure of cases. Key responsibilities include providing essential technical support for basic inquiries, utilizing CRM systems to analyze call data and identify potential performance improvements or preventative maintenance needs in customer plants, and coordinating replacement part logistics. Candidates must possess a technical qualification, such as a Technician or Master Craftsman certification, in fields like Electrical Engineering, Mechatronics, or Automation Technology. This must be coupled with practical experience in machine and plant construction assembly and commissioning. Excellent English skills and proficiency in MS Office and SAP are mandatory prerequisites for joining this innovative engineering environment and contributing to secure and sustainable technology solutions for renowned clients.