IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

This role is ideal for an ambitious IT professional looking to advance their career by providing essential technical support within a dynamic engineering environment. Key responsibilities include offering technical assistance to users and system administrators at both server and client levels, independently managing and resolving support tickets within First and Second-Level Support frameworks, and contributing to the continuous improvement of the Helpdesk team's knowledge base. Furthermore, the specialist will conduct user training and introductions to systems. Candidates should possess a completed qualification such as an IT Specialist for System Integration or equivalent experience, coupled with proficiency in both German and English. This position offers the opportunity to work on exciting projects for renowned clients, utilizing fundamental expertise and technical know-how to drive technological innovation.