IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

This role is designed for an ambitious IT Support Specialist eager to contribute to innovation within a dynamic engineering and technology firm. The core responsibility involves delivering comprehensive First- and Second-Level Support, independently managing and resolving technical tickets for users and system administrators across both server and client environments. A key aspect of the position is user enablement, which includes conducting training sessions and providing clear instructions to ensure smooth system operation. Candidates are expected to leverage their background as an IT Specialist for System Integration (or comparable qualification) and professional experience in support roles. Furthermore, the specialist will actively participate in developing and maintaining the Helpdesk team's centralized knowledge database, requiring good communication skills in both German and English.