IT Helpdesk Specialist | IT-Helpdesk Mitarbeiter/in (m/w/d)

Job Summary

This role centers on providing essential first-level IT support to customers, focusing on resolving common daily technical challenges such as printer malfunctions, software issues, email problems, and login difficulties. The specialist is responsible for delivering fast and efficient solutions primarily through telephone support and remote maintenance, requiring strong analytical skills to troubleshoot and resolve disturbances across various workstations and systems. Key qualifications include solid knowledge of Windows operating systems, excellent communication skills, patience, and a proactive, solution-oriented approach. While a completed vocational qualification, such as an IT Specialist for System Integration, is preferred, career changers with strong IT affinity are welcome. This position is attractive due to its motivated team environment, diverse tasks, opportunities for career progression into Second-Level Support or System Administration, and a commitment to professional development.