IT Helpdesk Specialist | IT-Helpdesk Mitarbeiter/in (m/w/d)

Job Summary

This role is perfect for a customer-focused professional who enjoys solving everyday IT challenges, ranging from printer errors and program launches to email and login issues. As an IT Helpdesk Specialist, you will be the first point of contact for customers, providing crucial telephone support and utilizing remote maintenance tools for swift and efficient problem resolution. Day-to-day tasks include analyzing and resolving disruptions at workstations and systems, and meticulously documenting all requests and solutions within a ticketing system. Success in this position hinges not only on solid technical knowledge, particularly in Windows environments, but also on excellent communication skills, patience, and a solution-oriented mindset. The ideal candidate has completed vocational training in IT System Integration or possesses comparable qualifications, but enthusiastic career changers with a strong IT affinity are also encouraged to apply. This permanent, full-time position offers a modern IT environment, opportunities for advancement into Second-Level Support or System Administration, and individualized development.