IT Service Technician, 2nd Level Support | IT Servicetechniker (m/w/d) 2nd Level Support

Job Summary

This role seeks an IT Service Technician specializing in 2nd Level Support to join a leading European IT company in Berlin. The successful candidate will be responsible for providing crucial remote support to various branches across Germany, managing incoming support tickets, and strengthening the internal IT service desk, focusing heavily on Windows Client environments. Key duties also include participation in network, server management, and maintaining VoIP systems. To qualify, you must possess a completed IT apprenticeship, such as an IT Specialist for System Integration, or equivalent qualifications. Fundamental knowledge of Windows 10 Client and Microsoft Office is essential, alongside proven capabilities in general IT support. This is a full-time position offering excellent career development, job security, and the chance to contribute to digital transformation initiatives within a dynamic team environment.