Technical Customer Support / Software Support Specialist | Mitarbeiter (m/w/d) tech. Kundenbetreuung / Softwaresupport

Job Summary

Join a leading provider of open-source Electronic Document Management Systems (DMS) as a Technical Customer Support Specialist, focusing on the bitfarm-Archiv software. This role is the primary point of contact for mostly German-speaking customers, handling technical inquiries via phone and email. Day-to-day tasks involve utilizing remote maintenance software to diagnose and resolve configuration and administration issues, documenting cases in a ticketing system, and collaborating with development teams on complex problems. Candidates must possess strong general IT knowledge, advanced proficiency in MS-Windows Client-Server environments, excellent logical reasoning, and superior communication skills. This position offers thorough training, a supportive team environment, an above-average salary, and opportunities for specialization in areas like server migrations, new installations, and software testing as experience grows, providing a secure and long-term career path.