Service Operations Manager | Wirtschaftsingenieur (m/w/d)

Job Summary

This role involves managing the Integrated Logistics Support (ILS) and subsequent Service Support for HENSOLDT's military and civil ATC/TRML-4D systems. The Service Operations Manager is crucial for ensuring system availability and supply chain reliability for customers. Day-to-day responsibilities include developing and updating the Service Management Plan, ensuring strict compliance with customer-specific KPIs and Service Level Agreements (SLAs), and acting as the primary point of contact for incident communication. You will define and document incident reports, coordinate repair missions, create service and spare parts quotes, and manage both internal and external partners. This position requires strong negotiation skills and the ability to adapt to changing customer needs within an international environment. HENSOLDT actively encourages applications from motivated, less experienced professionals seeking challenging development opportunities within a leading European defense technology company.