IT Service Process Manager (ITIL) | Prozessmanager im IT-Service nach ITIL (m/w/d)

Job Summary

This role involves managing and optimizing the IT Service processes, specifically taking responsibility for the established Release Management process according to ITIL standards. The successful candidate will drive the continuous improvement of IT services, support processes, rollouts, and associated tools. Key daily tasks include reporting on quality management using key performance indicators and generating target-group-specific reports. To succeed, you must possess a degree in Computer Science or Business Informatics, coupled with several years of professional experience defining, documenting, and implementing processes. Analytical thinking, autonomous action, and strong communication skills are essential, with an ITIL certification being a significant advantage. This position offers high planning security through an unlimited contract, flexible working hours, and opportunities for professional development, making it an attractive opportunity for a process-driven IT professional.