IT Specialist Retail Support | IT - Spezialist Support Einzelhandel (m/w/d)

Job Summary

This role involves providing essential IT support for the retail sector, serving as the first point of contact for customers. Day-to-day responsibilities include documenting, classifying, and processing incoming reports using a ticket system, and resolving hardware and software malfunctions via phone or remote access. Close collaboration with specialized departments is also key. Candidates should possess a background in IT or commercial fields, ideally with initial experience in IT support and knowledge of retail merchandise management, SAP systems, POS environments, and Windows OS. The position offers attractive benefits such as flexible mobile working (up to two days a week), targeted onboarding with a mentor, continuous professional development opportunities, and a focus on work-life balance, making it ideal for a service-oriented team player who is flexible regarding shift work.