IT 1st and 2nd Level Support Specialist | IT 1st- und 2nd-Level-Support (m/w/d) - München

Job Summary

This role is for a reliable and service-oriented IT Support Specialist to join an innovative company in the creative industry based in Munich. The core function involves providing comprehensive 1st and 2nd-Level IT support to internal users, both remotely and on-site. Day-to-day responsibilities include the setup and maintenance of user workstations, encompassing hardware, software, and network access. You will be responsible for administering user accounts and access rights, utilizing tools such as Active Directory and Microsoft 365, and participating in IT system rollouts and updates. A key requirement is meticulous documentation of all incidents and solutions within a ticketing system, alongside contributing to the continuous improvement of IT support processes. The ideal candidate must hold a completed IT qualification, possess strong communication skills, and have experience with ticketing and remote tools. This position offers a secure, permanent contract, flexible working hours, and opportunities for mobile work, making it attractive for professionals who thrive on technical problem-solving and collaboration.