Second Level IT Support Specialist | Second Level Support (m/w/d)

Job Summary

This role involves handling complex technical challenges within a modern IT environment, focusing on resolving Second Level Support inquiries. The specialist will be responsible for in-depth analysis of technical problems, developing sustainable solutions, and meticulously documenting all support cases and creating knowledge base articles. A key component of the job is close collaboration with First Level Support and various other IT teams, as well as contributing to IT projects and system implementations. Candidates should possess an IT qualification or equivalent experience, strong knowledge of Windows and/or Linux systems, and a solid understanding of network technologies and IT security principles. This position offers a long-term perspective within an established company in Hamburg, known for its high employee satisfaction and commitment to continuous IT development.