IT Support Specialist / Software for Utilities & Energy Providers | IT SUPPORT SPECIALIST / SOFTWARE FÜR STADTWERKE & ENERGIEVERSORGER (M/W/D)

Job Summary

As an IT Support Specialist, you will be the primary point of contact for customers, managing incidents and ensuring swift, efficient solutions, often collaborating with expert teams. Your role involves identifying recurring problems, developing long-term solutions, and processing service requests from initial report to final implementation within a ticket system like Jira. You will actively apply your knowledge of IT Management Systems and ITIL processes, working closely with various internal and external teams. This position offers the chance to shape the future of the energy sector within a passionate team focused on innovative solutions and conquering the dynamic energy market. The company fosters an open culture that promotes teamwork and personal development, making it an attractive opportunity for those looking to make a significant impact.