IT Support Specialist | Mitarbeiter IT-Support (m/w/d)

Job Summary

This role involves providing essential IT support to employees, focusing on both hardware and software issues. Key daily responsibilities include setting up and maintaining workstations, printers, and mobile devices, as well as installing and configuring operating systems and applications. The specialist will be responsible for diagnosing and resolving faults within 1st and 2nd level support, utilizing a ticketing system for thorough documentation of support cases and solutions. Collaboration with external service providers and internal IT teams is also required. The ideal candidate must possess a completed IT qualification, strong knowledge of Windows operating systems and Microsoft Office, and basic understanding of network technologies. This position is attractive for those seeking to actively contribute ideas, take on responsibility, and benefit from diverse further training programs in a supportive team environment.