IT Support Specialist (DATEV) | Mitarbeiter IT-Support (DATEV)

Job Summary

This role requires an IT professional to provide essential 1st and 2nd level support to clients, handling inquiries both over the phone and on-site. Key responsibilities include performing hardware and software installations and providing specialized assistance regarding program usage within the critical DATEV ecosystem. The specialist will be responsible for managing incoming support requests, conducting thorough error analysis, and implementing effective troubleshooting solutions. You will also collaborate with the team on complex client projects. The ideal candidate must possess completed vocational training in an IT or tax-related field, coupled with a strong service mentality and excellent communication skills. Practical experience in an IT support function and initial knowledge of DATEV systems are highly desirable. This position offers a stimulating, varied environment with flexible working hours and opportunities for continuous professional development.