Service Desk Employee | Service Desk Mitarbeiter (m/w/d)

Job Summary

This role involves joining an IT services and engineering solutions company in Hamburg, focusing on providing essential 1st Level Support. The Service Desk Employee will be responsible for analyzing and resolving hardware and software faults, prioritizing and documenting incoming incidents within a ticketing system, and delivering initial solutions via remote support. Key daily tasks include receiving fault reports via phone and email, and escalating complex issues to specialized departments while ensuring all solutions are documented for knowledge retention. The ideal candidate has prior experience in 1st Level Support, is proficient with MS Office applications and current Windows operating systems, and possesses knowledge of standard hardware and ticketing/remote tools. This position offers personal and professional development opportunities, individual career planning, and the chance to take responsibility in interesting projects from the start, making it an attractive step for IT professionals seeking a full-time, permanent contract option.