2nd Level Application Support Specialist | 2nd Level Application Support (m/w/d)

Job Summary

This role involves working as a 2nd Level Application Support Specialist for an IT service provider specializing in Managed Services for industrial companies, specifically supporting an automotive and commercial vehicle manufacturer. Day-to-day responsibilities include processing, classifying, and documenting incoming incidents and service requests, ensuring they are correctly qualified and forwarded to the appropriate unit. The specialist will develop initial solutions using knowledge databases and established procedures, and potentially provide hands-on technical support on-site. The position is offered initially through temporary employment with a strong option for permanent takeover. This is an attractive opportunity for professionals with foundational IT knowledge, including motivated career changers, who are willing to work in a shift system and possess good German language skills. The role offers excellent long-term prospects and opportunities for further IT qualification.