Service Desk Agent | Service Desk Agent (m/w/d)

Job Summary

This role is ideal for an IT professional looking to start as a Service Desk Agent in Hamburg, focusing on providing essential 1st Level Support for various end-customers, primarily within the Managed Services sector for industrial companies. Day-to-day responsibilities involve receiving and qualifying support inquiries, incidents, service requests, and changes, resolving issues according to established processes and SLAs, and assisting users with hardware and software questions. The successful candidate must possess a completed vocational qualification in the IT field (such as IT Specialist System Integration) and strong existing knowledge of M365, mobile devices, networking fundamentals, hardware, and current Windows operating systems (Windows 10). This position offers a highly attractive path to long-term employment, predictable working hours, and a varied scope of work in an international setting, providing excellent career stability and growth potential.