IT Specialist in Service Desk | IT Specialist im Service Desk (m/w/d)

Job Summary

This role is for a proactive IT Specialist joining a leading company in Berlin, focusing on ensuring smooth IT processes for national and international clients. The specialist will serve as the primary technical contact, handling support inquiries via phone, email, and in person. Key responsibilities include managing user requests from initial analysis through fault resolution, performing client installation and administration tasks, and conducting user training sessions. The ideal candidate possesses a completed vocational training in the IT field (e.g., IT Systems Integration Specialist, IT Customer Consultant) and initial professional experience in IT Service or Support. This position requires a solution-oriented and collaborative approach, along with good proficiency in both German and English. This is an attractive opportunity offering an open company culture, comprehensive onboarding, continuous training, and flexible working models with the option for remote work.