Onsite IT Support Technician (Banking Sector) | Onsite Techniker Support Bankenumfeld (m/w/d)

Job Summary

This role is an excellent opportunity for career starters or changers to establish themselves in the IT industry, providing essential Onsite IT Support within a major banking group in Frankfurt am Main. The technician will be responsible for diagnosing and resolving faults and change requests across Windows 10 infrastructures and the Office 365 environment. Key daily activities include solution-oriented processing of customer disruptions, adhering strictly to Service Level Agreements (SLAs), and meticulous documentation of issues and resolutions using an ITSM tool. Candidates should possess a relevant IT vocational qualification or initial professional experience in IT support, coupled with practical skills in using ticketing and documentation systems, including remote support experience. This full-time position offers unrestricted employment and the potential for permanent takeover by the client, providing a secure and supportive work environment.