IT Infrastructure Technical Support Specialist | Mitarbeiter Fachsupport Team Infrastruktur Schuldienstmanagement (m/w/d)
IKT Ost AöR
Job Summary
This role, based in Anklam, Germany, involves ensuring the smooth, process-compliant operation of IT infrastructure and applications across various educational institutions. Key daily responsibilities include providing 2nd Level IT Support (both remote and on-site), administering Windows and Linux server systems, configuring and deploying endpoints via MDM solutions, and proactively managing IT security risks. The specialist will also contribute to project work, develop concepts for integrating networked IT systems, and train teaching staff on new hardware and software. Candidates must possess a university degree in Computer Science or equivalent vocational training (e.g., IT Specialist for System Integration), coupled with strong knowledge of server administration and familiarity with Apple OS and network technology. This permanent position offers a challenging environment within a secure communal enterprise, supported by flexible working hours and opportunities for mobile work, making it attractive for dedicated IT professionals passionate about digitalization in the public sector.
Required Skills
Education
Completed university degree in Computer Science or a comparable field, OR completed vocational training in the IT sector (e.g., IT Specialist for System Integration)
Experience
- Professional experience with Apple operating systems (advantageous)
- Professional experience with Mobile Device Management (MDM) solutions (advantageous)
- Professional experience with network technology (advantageous)
- Professional experience handling complex print solutions (desirable)
- Knowledge of SLA-based operating models and ITIL processes
- Knowledge of school IT infrastructure and relevant legal guidelines (desirable)
Languages
Additional
- Driver's License Class B; Strong communication and rhetorical skills; Ability to work independently and in a results-oriented manner; Application documents must be submitted in German; Proof of equivalence for foreign educational qualifications required
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