ITSM Process Manager, Change and Release Management | Informatiker (m/w/d)

Job Summary

This crucial role involves driving the establishment and continuous development of IT Service Management (ITSM) processes, specifically focusing on Change and Release Management, to meet the evolving business requirements of enercity. The Process Manager independently controls, monitors, and optimizes group-wide ITSM processes, ensuring optimal technical support and increased efficiency. A key responsibility is identifying process optimization opportunities, particularly in automation and digitalization, in collaboration with specialist departments. Furthermore, the role encompasses significant project management duties, including leading implementation projects and developing strategic concepts. The ideal candidate must possess a degree in Computer Science or equivalent, coupled with ITIL and Project Management certifications, and multi-year expertise in ITSM/ITIL processes. This position offers substantial creative freedom, the opportunity to advise management on future-oriented process architecture, and a supportive, team-focused culture dedicated to professional development and work-life balance.