IT Support Specialist (1st and 2nd Level) | IT 1st- und 2nd-Level-Support (m/w/d) - München

Job Summary

Join an innovative company in the creative industry, specializing in design and marketing concepts, as an IT Support Specialist in Munich. This permanent role focuses on providing essential 1st and 2nd level support to internal users, both remotely and on-site. Day-to-day responsibilities include setting up and managing user workstations (hardware, software, and network access), administering user accounts and access rights using tools like Active Directory and Microsoft 365, and documenting all incidents and solutions within the ticketing system. You will also contribute to IT system rollouts, updates, and the continuous improvement of support processes. The ideal candidate possesses completed IT training, strong communication skills, a service-oriented mindset, and good knowledge of Windows and/or Linux environments. This position offers a secure, future-oriented workplace, flexible working hours, mobile working options, and opportunities for professional development within a dedicated team.