IT Support Specialist | Mitarbeiter (m/w/d) IT Support

Job Summary

This role is for an IT Support Specialist responsible for providing comprehensive 1st and 2nd level support to employees. Key duties include independently handling support requests via phone, email, or in person, ensuring timely and professional resolution of hardware and software issues within Microsoft and Citrix environments. The specialist will also be involved in installing, configuring, and updating operating systems and applications, as well as training staff on IT system usage. Documentation of support tickets and processes is crucial, alongside contributing to various IT projects. This position is ideal for someone with a strong IT background, excellent communication skills, and a service-oriented approach looking for a dynamic role in a modern IT environment.