1st Level IT Support Specialist | 1st Level Supporter (m/w/d)

Job Summary

This role involves providing essential 1st level IT support, focusing on initial analysis, classification, and resolution of support tickets and telephone inquiries. The specialist will be responsible for remote and on-site support of PCs, laptops, and printers, as well as standard IT applications. Key duties include expanding and updating the knowledge database, managing emergency communication, and escalating complex issues to the appropriate departments. The ideal candidate will possess strong communication and customer service skills, coupled with a structured, independent, and quality-conscious work approach. This is an exciting opportunity to contribute to IT service delivery within a client-server/network environment, particularly attractive for those with experience in the healthcare sector.