Cisco Unified Communications Engineer | #13628 Cisco Unified Communications Engineer (m/w/d)

Job Summary

This role requires an experienced Cisco Unified Communications Engineer to operate and administer complex Telephony and UC systems, including Cisco CUCM, Jabber, Unity, Video infrastructure, and Genesys Contact Center. Key daily responsibilities involve advanced troubleshooting of the entire UC environment, analyzing system and call traces, and processing incidents, moves, adds, changes, and deletions (IMAC/D) using ServiceNow. The engineer will be responsible for implementing changes, performing updates, patches, and version changes, and maintaining comprehensive technical documentation. Furthermore, the position involves developing and implementing new system solutions, conducting workshops, and actively participating in ITIL processes (Incident, Problem, Change). The ideal candidate must possess deep knowledge of Cisco Voice technologies, relevant CCNA/CCNP Collaboration certifications, and strong skills in project management and vendor steering, working in a customer- and service-oriented manner.