IT Operations Engineer - Monitoring & Incident Management | IT Operations Engineer (m/w/d) - Monitoring & Incident Management

Job Summary

This role involves ensuring the continuous availability and smooth operation of IT services by actively monitoring systems and managing incidents. The IT Operations Engineer will work in a two-shift system, supporting service owners with operational tasks, maintenance windows, and changes. A key part of the job is coordinating technical disruptions, performing initial troubleshooting, and participating in on-call duties within ITIL-based processes. The position requires strong analytical skills to interpret technical metrics from monitoring tools and the ability to standardize and maintain technical documentation. This is an excellent opportunity for a professional with a solid IT background to contribute to a global digital solutions provider, offering a hybrid work model and continuous development opportunities.