Head of IT Helpdesk | Leitung IT-Helpdesk

Job Summary

This role is for a dedicated Head of IT Helpdesk who will lead a team responsible for managing and optimizing IT services and hardware. Day-to-day, you will provide technical and disciplinary leadership, setting clear goals and fostering team development. A key part of the role involves overseeing the provision and lifecycle management of standard IT hardware, from procurement to disposal, and implementing hardware rollouts. You will also be crucial in enhancing IT service quality by managing ticketing systems, coordinating incident and problem management, and optimizing Helpdesk processes. Additionally, you will be responsible for personnel planning, training, and implementing Mobile Device Management (MDM) solutions. This position is ideal for a proactive leader with strong analytical and communication skills, committed to continuous improvement and customer-oriented solutions within a dynamic environment.