Head of Operations - SAP Application Services | Head of Operations - SAP Application Services

Job Summary

This pivotal role involves leading and operatively managing the SAP Application Services, encompassing modules like ERF, S/4HANA, BW, and Fiori. The successful candidate will ensure stable and efficient operation of all SAP applications through robust Incident, Problem, and Change Management, while adhering to ITIL standards and SLAs. Key responsibilities include planning and executing SAP release and upgrade projects, managing external service providers, and collaborating closely with internal departments. This position requires a leader who can build and evolve a future-oriented operating model for SAP services, ensuring compliance, data protection, and security. The role also involves significant team leadership, motivation, and development within a dynamic, international environment focused on Swiss quality standards and continuous growth.