First- and Second-Level IT Support Specialist | Mitarbeiter (m/w/d) First- & Second-Level-Support

Job Summary

This role is for an ambitious IT Support Specialist to join a dynamic team, connecting people and technologies for various clients. Day-to-day, you will be the primary contact for customers, handling and resolving first and second-level support requests, managing a comprehensive phone and ticket system from acceptance to documentation. You will also escalate unresolved issues to third-level support and assist with customer projects, focusing on data cleansing and error analysis. This position is ideal for a career starter looking to gain practical experience and contribute new ideas, offering an unlimited employment contract and opportunities for professional development through an in-house academy.