IT Service Desk Specialist | IT Service Desk Specialist (m/w/d) I Halle

Job Summary

This role involves ensuring efficient processing of user inquiries, providing initial remote support, and escalating complex issues to higher-level support units. The specialist will manage user administration, including SAP systems and Active Directory, and actively contribute to the development and optimization of service processes. Key responsibilities also include processing forms, managing IT assets and licenses, and coordinating various IT service providers. This position offers an opportunity to shape current and future IT services within a modern work environment, utilizing contemporary technologies to ensure optimal internal user support. The ideal candidate will be customer-friendly, service-oriented, and eager to grow with their tasks, contributing actively to process improvement and technological advancement.