Voice Service Technician | Techniker im Service für Voice (w/m/d)

Job Summary

This role involves providing essential technical support for Voice over IP (VoIP) telephony and voice services for business clients. Day-to-day tasks include diagnosing and resolving faults, commissioning new systems, and managing service disruptions by coordinating with carriers and service providers. The technician will also handle incoming support requests via phone and email, process them in an internal ticketing system, and contribute to testing and certification processes. This position is attractive for individuals with a background in IT or networking, who possess strong communication skills and a meticulous approach to problem-solving, offering the chance to shape future communication solutions within a modern, development-driven network environment.