IT Support Specialist | Mitarbeiter:in IT-Support (m/w/d)

Job Summary

This role is for an IT Support Specialist who will be the first point of contact for customer IT inquiries, ensuring quick resolution and excellent service. The successful candidate will manage a ticketing system, analyze and solve IT problems, and perform monitoring, maintenance, and upkeep of IT systems using an RMM tool. Ideal for someone with a passion for IT, whether through formal education or as a career changer, who is proficient with Windows-based server and client systems. The position offers a dynamic environment within an IT system house, working on diverse projects from IT infrastructure and security to telecommunications and cloud services. It emphasizes teamwork, customer satisfaction, and continuous learning.