1st/2nd Level IT Support Specialist | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd level IT support, acting as the primary point of contact for user inquiries and technical issues. Day-to-day tasks include receiving and documenting support requests via phone, email, and in-person, analyzing and classifying IT disturbances, and escalating complex issues to administrators. A key part of the role is the installation and configuration of hardware and software, alongside providing direct assistance to users with all IT-related questions. The ideal candidate will possess a strong IT background, proficiency in standard operating systems and MS Office, and excellent communication skills to ensure a high level of customer satisfaction. This position offers a direct path to employment with a client, supported by comprehensive preparation for interviews.