IT Support Staff | Mitarbeiter IT-Support (m/w/d)

Job Summary

This role involves providing essential 1st-level IT support for an international railway group, focusing on the monitoring and reporting of various IT systems including firewalls, servers, virtualization, switches, and operating systems. The ideal candidate will perform initial troubleshooting according to guidelines, document incidents in a ticket system, and escalate major issues to 2nd-level support. Key requirements include a completed IT vocational training and initial experience in user support, along with a strong interest in information security techniques. Experience with Linux, VMware, Fortinet, or CheckMK, and virtualization is highly valued. This position offers an exciting opportunity to contribute to the stable operation of critical IT infrastructure within a dynamic environment.