First-Level IT Support Specialist | First-Level-Support (m/w/d)

Job Summary

This role is for a First-Level IT Support Specialist at an innovative IT company, focusing on delivering excellent customer service. Day-to-day, you will be the first point of contact for technical inquiries, handling support requests via phone, email, and ticketing systems. Your responsibilities include initial diagnosis and resolution of basic technical problems, escalating complex issues to higher-level support, documenting solutions, and assisting users with software and hardware operation. The ideal candidate will have an IT-related education or relevant professional experience, strong communication skills, and a customer-oriented approach, making this an attractive opportunity for those looking to apply their technical and interpersonal skills in a modern work environment.