Second-Level Support Specialist | Second-Level-Support (m/w/d)
I. K. Hofmann GmbH
Job Summary
This role is for a Second-Level Support Specialist in an innovative IT company, focusing on resolving complex technical issues escalated from first-level support. You will conduct detailed diagnoses, troubleshoot problems, and collaborate with other IT teams to ensure system stability. A key part of the role involves documenting solutions, creating reports on recurring issues, and assisting with the implementation of new technologies and system updates. The ideal candidate will have a strong IT background, excellent problem-solving skills, and a collaborative spirit, contributing to continuous improvement in a dynamic environment.
Required Skills
Education
Completed vocational training in IT (e.g., IT Specialist, IT Systems Salesperson, IT Management Assistant) or a degree in Computer Science, IT Management, or a comparable field.
Experience
- Professional experience in analyzing and solving complex technical problems
- Experience with detailed diagnoses and troubleshooting
- Experience collaborating with other IT teams
- Experience with documenting solutions and creating reports
- Experience supporting the implementation of new technologies and system updates
Languages
Additional
- Not specified
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