IT Service Employee | IT-Service Mitarbeiter (m/w/d) in Dresden

Job Summary

This role is for an IT Service Employee in Dresden, working for a global IT service provider known for long-term partnerships and continuous service improvement. The successful candidate will be responsible for analyzing and resolving IT incidents related to standard and custom software and hardware, managing support requests via a ticketing system, and escalating issues to 3rd level support. Key tasks also include installing and configuring PCs and laptops, regularly checking IT equipment, and setting up new hardware. The position requires a strong background in IT, excellent problem-solving skills, and a proactive approach to maintaining IT infrastructure, contributing to a stable and efficient IT environment for clients.